General Shipping
At Great Stained Glass, all shipments within the contiguous USA are free. Generally, in stock orders placed with us will leave our warehouse within 4 business days. Made to order and custom pieces generally ship in 4 to 6 weeks. In these cases, the expected ship time is indicated on the product page. Occasionally, due to unforeseen circumstances, an order may be delayed. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS. We reserve the right to use any carrier.
Shipments To Alaska, Hawaii, Canada, and US Territories
We are happy to ship to one of these areas but unfortunately additional shipping will be charged. Please contact us at 1-866-270-5050 with your destination requirements and we will quote you the estimated shipping fees.
International Shipping
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. If your item has a defect or was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.
When Your Merchandise Arrives
Please be prepared to inspect your order when it arrives. Check the bill of lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. Please do not sign the bill of lading until you are reasonably sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
Freight Damage
Your products are insured against freight damage. Should freight damage be determined, contact us for instructions. Please keep all packaging materials. If your order ships via freight carrier, please open the packaging and check for damage before signing and releasing the driver.
Returns
If you are not satisfied with your purchase upon receipt, you must contact us within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee, as charged by our manufacturers. The restocking fee for Meyda Tiffany Lighting is 30% of the purchase price for already in stock items. The restocking fee for made to order products is 50% of the purchase price. Custom ordered (those which are built from available options or size specified outside of the standard item) and personalized item(s) cannot be returned. Items manufactured by Silver Creek Industries are not returnable.
When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
